Returns & Exchanges

Hassle-Free Returns Within 15 Days

At Ax Paris Fashion, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer easy returns and exchanges within 15 days of delivery.

1. Return & Exchange Eligibility

You May Return or Exchange Items If:

✓ Item is unused, undamaged, and in original packaging
✓ Return request is made within 15 days of delivery
✓ Original proof of purchase is provided

Non-Returnable Items:

❌ Opened software, digital downloads, or personalized products
❌ Items damaged due to misuse
❌ Products without original tags/packaging

(Note: Based on your menu/content, no specific non-returnable items were identified. Adjust if needed.)

2. How to Initiate a Return/Exchange

Step-by-Step Process:

1. Contact Us
   Email [email protected] within 15 days with:

   • Your order number

   • Product name(s)

   • Reason for return/exchange

   • Photos if item is damaged

2. Wait for Approval
   We’ll respond within 1-2 business days with:

   • Return authorization (RMA) number

   • Shipping instructions

3. Ship Your Return

   • Pack items securely in original packaging

   • Include the RMA number visible on the package

   • Ship to:

      

     1565  Late Avenue  
       Oklahoma City OK, United States (US)
       73109
     
     Attn: Returns Dept.

4. Receive Refund/Exchange

   • Refunds: Processed within 5-7 business days after we receive your return

   • Exchanges: Shipped once return is received

3. Return Shipping Options

Free exchanges apply only if the return is due to our error.

4. Refund Information

Refund Methods:

• Original payment method (7-10 business days to process)

• Store credit (instant, if preferred)

Deductions May Apply For:

• Missing items or packaging

• Damage not caused during shipping

5. Exchange Policy

Want a different size/color?

1. Follow the standard return process

2. Specify your exchange preference in your email

3. We’ll ship the new item once we receive your return

Note: Exchanges subject to product availability.

Sample Return Request Email Template

Subject: Return Request for Order #[Number]

Email Body:

Dear Ax Paris Fashion Team,  

I would like to return/exchange my recent purchase:  
- Order Number: [Insert]  
- Product Name: [Insert]  
- Reason: [Defective/Wrong Item/Change of Mind]  

[For damaged items: Attach photos]  

Please advise next steps.  

Best regards,  
[Your Name]  
[Your Contact Information]  

6. International Returns

• Customers outside our primary regions may need to cover return shipping

• Refunds exclude original shipping costs

Need Help?

Contact us at [email protected] for any return-related questions.

Thank you for shopping at Ax Paris Fashion!