Welcome to Ax Paris Fashion’s FAQ section! Here, you’ll find answers to common questions about orders, shipping, payments, returns, and more. If you need further assistance, feel free to contact us at [email protected].
Ordering & Account
1. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.
2. Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] if you need changes.
3. Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows faster checkout and order tracking.
Shipping & Delivery
4. Where do you ship?
We ship worldwide, except for Asia and certain remote regions due to shipping restrictions.
5. What are my shipping options?
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Standard Shipping ($12.95) – DHL/FedEx (10-15 business days)
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Free Shipping (Orders over $50) – EMS (15-25 business days)
6. How long does order processing take?
Orders are processed in 1-2 business days before shipping. You’ll receive a tracking number via email.
7. Can I track my order?
Yes! Once shipped, you’ll receive a tracking link to monitor your package.
Payments & Security
8. What payment methods do you accept?
We accept:
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Visa
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Mastercard
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JCB
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PayPal
9. Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data.
10. Why was my payment declined?
Possible reasons:
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Insufficient funds
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Bank security block
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Incorrect card details
Try another payment method or contact your bank.
Returns & Refunds
11. What’s your return policy?
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Returns accepted within 15 days of delivery.
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Items must be unused and in original packaging.
12. How do I request a return?
Email us at [email protected] with your order number and reason for return. We’ll provide instructions.
13. How long do refunds take?
Once we receive your return, refunds are processed in 5-7 business days, depending on your bank.
Product & Quality
14. Are your products authentic?
Yes! We source only high-quality, genuine products.
15. What if my item arrives damaged?
Contact us immediately at [email protected] with photos, and we’ll replace or refund it.
Still Need Help?
Email us at [email protected], and our team will assist you promptly!
Thank you for shopping at Ax Paris Fashion!